Privacy Policy

Your privacy is important to me. This Privacy Policy explains how I collect, use and store your personal information in line with UK data protection laws (including the UK GDPR and Data Protection Act 2018).

1. Business Details 

I am a sole trader offering professional home organising, decluttering and packing/unpacking services within 30 miles of Lincoln UK.
Email: rachelpughorganiser@gmail.com
Mobile: 07790147901

2. What Information I Collect 

I may collect and store the following data:

• Name

•Contact details (phone number, email address and home address)

•Appointment dates and locations 

•Details about your home and organising needs

•Notes from consultations or sessions 

•Emails or messages you send me

3. How I Use Your Information

I collect and use your data to:

•Arrange consultations and sessions 

•Communicate with you about bookings

•Understand your requirements and tailor my services

•Issue invoices and payment confirmations

•Keep basic business records (for tax and legal purposes)

I will never sell or share your data for marketing purposes.

4. Personal Safety 

For personal safety, I inform my husband of the date, time and location of where I will be working. This may include your name and address. No other personal or sensitive information is shared.

5.Lawful Basis for Processing

I collect and use your data under the following lawful bases:-

•Contract - to provide the service you’ve requested 

•Legitimate interests - for running my business and ensuring personal safety 

•Legal obligation - to comply with HMRC and tax regulations

6. How Long I keep Your Data

I retain clients records for up to 6 years to comply with legal and financial record-keeping requirements. After this period your data will be securely deleted. 

7. How I Store and Protect Your Data 

Your information is stored securely on password protected devices or platforms (e.g. email, phone and calendar systems). Paper notes are Kept in a locked location.

8. Your Rights 

You have the right to:

• Access the personal data I hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Make a complaint to the Information Commissioners Office (ICO)

 

 

 

 

 

 

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I have completed training courses in the following:-

APDO (Association of Professional Declutterers and Organisers) - Starting A Professional Organising Business.

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