Privacy Policy

Your privacy is important to me. This Privacy Policy explains how I collect, use and store your personal information in line with UK data protection laws (including the UK GDPR and Data Protection Act 2018).

1. Business Details 

I am a sole trader offering professional home organising, decluttering and packing/unpacking services within 30 miles of Lincoln UK.
Email: rachelpughorganiser@gmail.com
Mobile: 07790147901

2. What Information I Collect 

I may collect and store the following data:

• Name

•Contact details (phone number, email address and home address)

•Appointment dates and locations 

•Details about your home & organising needs

•Notes from consultations or sessions 

•Emails or messages you send me

3. How I Use Your Information

I collect and use your data to:

•Arrange consultations & sessions 

•Communicate with you about bookings

•Understand your requirements & tailor my services

•Issue invoices & payment confirmations

•Keep basic business records (for tax & legal purposes)

I will never sell or share your data for marketing purposes.

4. Personal Safety 

For personal safety, I inform my husband of the date, time & location of where I will be working. This may include your name & address. No other personal or sensitive information is shared.

5.Lawful Basis for Processing

I collect & use your data under the following lawful bases:-

•Contract - to provide the service you’ve requested 

•Legitimate interests - for running my business & ensuring personal safety 

•Legal obligation - to comply with HMRC and tax regulations

6. How Long I keep Your Data

I retain clients records for up to 6 years to comply with legal and financial record-keeping requirements. After this period your data will be securely deleted. 

7. How I Store and Protect Your Data 

Your information is stored securely on password protected devices or platforms (e.g. email, phone and calendar systems). Paper notes are Kept in a locked location.

8. Your Rights 

You have the right to:

• Access the personal data I hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Make a complaint to the Information Commissioners Office (ICO)

 

 

 

 

 

 

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I have completed training courses in the following:-

APDO (Association of Professional Declutterers and Organisers) - Starting A Professional Organising Business

Hoarding Disorders Uk - Chronic Disorganisation 

Hoarding Disorders UK - Hoarding Awareness Training - Stage 1

 

I am DBS cleared, fully insured & happy to work with local authority services including Adult Social Care, Housing Services, Environmental Health, & other relevant statutory departments.

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